Support
We're here to help.
Serene is an employee development platform used by companies and their employees. If something isn't working — or you have a question about how the app works — you're in the right place.
Quick Help
🔑 Sign-in issues
Make sure you're using the account provided by your employer, and that your device has a working internet connection for the initial login.
🔄 Sync problems
Serene is designed to work offline. If data isn't syncing, reconnect to the internet and open the app — synchronization runs automatically.
📚 Training & quests
Training, quests, and habits are assigned by your company's administrators. Contact them if something is missing or looks incorrect.
📊 Report an issue
Found a bug or something that doesn't look right? Tell us what happened and what you expected — details help us fix it faster.
Contact Us
Reach out any time — we typically respond within one business day.
cydmdalupan@gmail.comFor employees: your company's administrator is the fastest first point of contact for account and assignment questions.
For administrators: include your company name and the affected account details when writing in.
Service Status
We monitor the platform continuously. Scheduled maintenance and any service incidents will be communicated through your company's administrator.